Privacy Policy

Updated: February 27, 2026
 

OUR POLICY
Sentricom Security LLC (“we” or “us”) respects and understands concerns about
confidentiality and privacy, and we take reasonable steps designed to ensure that the
personal information you give us is handled in a safe and responsible manner. This
Privacy Policy applies to Sentricom Security LLC and the data collected through this
website, www.sentricom.com where this policy is posted, and also available offline.
In this Privacy Policy, we describe the information that we collect about you through our
websites (collectively our “Website” or “Websites”) and offline and our use and
disclosure of that information.
In this Privacy Policy, we also briefly describe our information collection, use, and
disclosure practices as a service provider; see Information we may Collect in our
Capacity as a Service Provider.
If you are visiting our Websites from outside the United States, please be advised we do
not currently have operations outside the Contentital U.S., any access to our website
outside of the specific States we physically licensed to operate in, is purely incidental to
our website’s existence on the World Wide Web and not an intent to do physically
business in other jurisdictions.
By visiting or using any of our services on any of our Websites, you agree that your
personal information will be handled as described in this Privacy Policy. We suggest that
you refer to this Privacy Policy on a regular basis as it may change, at any time in our
sole discretion. We will provide notice of material changes by noting that the Privacy
Policy is new or otherwise notifying registered users to the extent required by applicable
law. Your use of our Website, and any dispute over privacy, is subject to this Privacy
Policy and our Terms of Use, including its applicable limitations on damages and the
resolution of disputes. The Terms of Use are incorporated by reference into this Privacy
Policy.
THE INFORMATION WE MAY COLLECT ABOUT YOU
We may collect information about you directly from you, from other individuals and
entities, and automatically through your use of our Websites. As set forth below, we
primarily collect the following information about you: name, contact information, and
other identifiers; customer records/purchase history; usage data (e.g., information about
how you use our services online); and professional/employment related information.
Please note that our services are provided almost exclusively to business customers,
and, as such, much of the information that we collect about you pertains to our business

relationship with your employer. If you are applying for a position with us, please also
see our job applicant information provided by our Human Resource Department as part
of the potential hiring process.
Information We Collect Directly From You: The type of information that we collect from
you depends upon your interaction with us. In particular, we may collect the following
information from you during your interactions with us:
 Signing Up for Our Newsletter and Other Content: we may collect your name,
email address, and other information about you when you sign up to receive any
potential newsletter or receive other content from us.
 Customer Service: if you contact us, whether through our Websites, by phone,
chat, or other means, we may collect your name, contact information, and
information about the reason that you contacted us. If you call our call center,
your call may be recorded for quality assurance, training, and customer service
purposes. We do not always associate a call recording with a particular
customer’s account.
 Request a Quote/Consultation/Online Assessment: we may collect your name,
professional or employment related information (such as your business contact
information), service request, and any other information that you choose to
provide to us.
 Purchases: on some Websites, you may make a purchase directly through that
Website; if you make a purchase through our Websites, we may collect your
name, billing information, and payment card information. We may retain
information about the types of purchases that you make with us.
 Social Media: if you post to any of our social media accounts, we may comment
on or contact you in response to your post. If you maintain an account with us,
we do not typically associate this information with your account.
 Ethics/Incident Reporting: on certain of our Websites, you may file a report if you
have concerns regarding an action taken by an employee or contractor with our
company. We may collect the information that you have chosen to submit as part
of your report.
 Trade Shows/Events: at certain trade shows, we offer the opportunity to provide
us with your contact information to learn more about our services.
 Make an Appointment/Contact Us Regarding Employment: you may create an
appointment to meet with us at an upcoming job fair or similar event. You also
may forward information about the job fair/employment to your friends

We may collect additional information from our clients during the account creation
process and throughout your relationship with us. The information may include:
 Account creation/sign-up process: If you sign up for a service with us, we may
collect information from you during the account creation process. Most of our
services are offered to business customers; if your company obtains a service
from us, then we will obtain the name of the people and related representatives
for the company (for payment, service, support), contact information for those
persons, services purchased, information about trouble tickets submitted and
resolution of the same, and any other information provided by your employer.
Information We Collect About You from Other Sources: We may collect information
about you from your employers and your friends. For example, your employer may
provide us with a list of employees authorized to use our services/log into our portals. If
your friend forwards a job opportunity to you or information about a job fair, then we will
collect your contact information. From time to time, we may purchase a list of
prospective customers which would contain business contact information.
Information We May Collect Automatically: We may automatically collect usage data
regarding your use of our Websites through cookies, web beacons, and other
technologies (referred to generally as usage data): your domain name; your browser
type and operating system; web pages you view; links you click; your IP address; the
length of time you visit or use our Websites; and the referring URL, or the webpage that
led you to our Website. We may also collect your approximate city through collection of
your IP address. Typically, we do not combine this information with other information
that we have collected about you, including other personal information. Please see the
section “Cookies and Other Tracking Technologies” below for more information.
Information We May Collect in Our Capacity as a Service Provider: Our services are
provided predominantly to businesses. Our customer directs the scope of information
that we may collect about you and the purpose of that collection. Please note that our
services may involve the use of video or audio recording.
 OUR USE OF YOUR INFORMATION
We may use your information, including your personal information, for the following
purposes:
 For customer services purposes, including responding to your inquiries, and
making an appointment with you.
 To provide our services to you, including to fulfill your orders, process your
payments, and to communicate with you about your use of our services.

 Where permitted by applicable law or with your consent, to send you email
communications, including email marketing about our products and services that
we offer, as well as the products and services of our affiliates.
 To tailor the content and information that we may send or display to you, to offer
location customization, and personalized help and instructions, and to otherwise
personalize your experiences while using the Websites.
 For marketing and promotional purposes. We may use your email address to
send you information about products and services that we think may be of
interest to you, including information about our affiliates’ products and services,
to the extent permitted by applicable law. We also may use the information that
we learn from you to assist us in advertising our products and services on other
websites.
 To determine the relevance and success of our advertising campaigns. We may
count ad impressions of unique visitors, verify quality of the ad impressions, and
take similar measures to determine relevance and success of our online
advertising.
 To better understand how users’ access and use our Websites (such as which
pages users visit most); to improve our Websites, and for other research and
analytical purposes (such as evaluating product demand per market).
 To administer surveys and questionnaires, such as for market research or
customer satisfaction purposes.
 Debugging to identify and repair errors and overall Website maintenance and
improvement.
 To comply with legal obligations, as part of our general business operations, and
for other business administration purposes.
 Where we believe necessary to detect, investigate, prevent or take action
regarding security incidents, illegal activities, suspected fraud, situations
involving potential threats to the safety of any person or violations of our Terms of
Use or this Privacy Policy.
OUR DISCLOSURE OF YOUR INFORMATION
We may share your information, including your personal information, with the following
people and in the following circumstances:
 Service providers: we may disclose your personal information to service
providers for business purposes. These entities include service providers that
host our website; assist us in advertising, measuring the success of our

advertising campaigns; maintaining or improving our products and services; and
for any other purpose as described above in the section above regarding our use
of your personal information.
 Third party providers and networks. We may make certain information that
includes personal information available to third parties in support of our
marketing, analytics, advertising and campaign management (see Our Use of
Cookies and Other Tracking Technologies below for more information).
 Our affiliates: where permitted by applicable law or with your consent, we may
share your information with our affiliated entities for their own marketing
purposes.
 Our customers: if you contact us online about a matter pertaining to one of our
customers (e.g., you visited a building staffed with our security guards), then we
may forward your information to the customer.
 Business Transfers: if we are or may be acquired by or merged with another
company, if any of our assets are transferred to another company, if someone
invests in us, or as part of a bankruptcy proceeding, we may transfer the
information we have collected from you to the other company and we may share
your information in the course of the transaction.
 In Response to Legal Process: we also may disclose the information we collect
from you in order to comply with the law, a judicial proceeding, court order, or
other legal process, such as in response to a court order or a subpoena. We may
disclose this information to law enforcement, regulators, or other parties as
required to satisfy these purposes.
 To Protect Us and Others: we may disclose the information we collect about you
where we believe it is necessary to investigate, prevent, or take action regarding
illegal activities, suspected fraud, situations involving potential threats to the
safety of any person, violations of our Terms of Use or this Privacy Policy, or as
evidence in litigation in which we are involved. We may disclose this information
to law enforcement, regulators, or other parties as required to satisfy these
purposes.
OUR COLLECTION, USE AND SHARING OF INFORMATION FOR TEXT
MESSAGING PURPOSES
In certain circumstances, we may collect and may use telephone numbers for our
applicants, employees, contractors, and customer contacts to send you informational
text messages, such as messages related to staffing, business operations, and
administration. We will only do so if you give us your express consent. We do not

purchase telephone numbers that we use to send text messages. We may share your
telephone number and other information that we collect from you to register you to
receive text messages from us with our services providers who assist us in operating
the software platforms that we use to administer our text messaging programs;
however, we do not share this information with third parties for marketing or similar
purposes and we do not sell this information to third parties. If you wish to opt-out of
receiving informational text messages from us, you may do so by responding “stop” or
following opt-out instructions in the messages you receive. 
OUR RIGHT TO USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES
We and entities we engage (to assist us with website analytics, marketing, evaluating
the success of our marketing campaigns, and targeted advertising) may use cookies
and other tracking technologies to track information about your use of our Websites.
Typically, we do not combine this information with other personal information we collect
from you.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard
drive through your web browser for record-keeping purposes. Some cookies allow us to
make it easier for you to navigate our Websites, while others are used to enable a faster
log-in process or to allow us to track your activities on our Websites. There are two
types of cookies: session and persistent cookies.
Session Cookies. Session cookies exist only during an online session. They disappear
from your computer when you close your browser or turn off your computer. We use
session cookies to allow our systems to uniquely identify you during a session or while
you are logged into the Website. This allows us to process your online transactions and
requests and verify your identity, after you have logged in, as you move through our
Websites.
Persistent Cookies. Persistent cookies remain on your computer after you have closed
your browser or turned off your computer. We use persistent cookies to track aggregate
and statistical information about user activity, and to display advertising both on certain
of our Websites and on sites operated by other entities.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer,
you can edit your browser options to block them in the future. The Help portion of the
toolbar on most browsers will tell you how to prevent your computer from accepting new
cookies, how to have the browser notify you when you receive a new cookie, or how to
disable cookies altogether. Visitors to our Websites who disable cookies will be able to
browse certain areas of the Website, but some features may not function.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a
unique identifier, similar in function to cookies. In contrast to cookies, which are stored

on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We
may use clear GIFs (a.k.a. web beacons, web bugs, or pixel tags), in connection with
our Websites to, among other things, track the activities of visitors to our Websites, help
us manage content, and compile statistics about Website usage. We and our vendors
also use clear GIFs in HTML emails to our customers, to help us track email response
rates, identify when our emails are viewed, and track whether our emails are forwarded.
Analytics. We may use automated devices and applications, such as Google Analytics,
to evaluate usage of our Website. We also may use other analytic means to evaluate
the services offered on our Website. We may use these tools to help us improve our
services, performance, and user experiences. The entities operating these tools may
use cookies and other tracking technologies, such as web beacons or local storage
objects (LSOs), to perform their services. To learn more about Google’s privacy
practices, please review the Google Privacy Policy
at https://www.google.com/policies/privacy/. You can also download the Google
Analytics Opt-out Browser Add-on to prevent your data from being used by Google
Analytics at https://tools.google.com/dlpage/gaoptout.
Do-Not-Track. Currently, our systems do not recognize web browser “do-not-track”
requests. You may, however, disable certain tracking as discussed in this section (e.g.,
by disabling cookies); you also may opt-out of targeted advertising by following the
instructions in the Vendor Ad Networks section.
Vendor Ad Networks. We may use vendors such as network advertisers to serve
advertisements on websites other than this Website or other media (e.g., social
networking platforms). This enables us and these vendors to target advertisements to
you for products and services in which you might be interested. Ad network providers,
advertisers, sponsors, and/or traffic measurement services may use cookies,
JavaScript, web beacons (including clear GIFs), Flash LSOs, and other tracking
technologies to measure the effectiveness of their ads and to personalize advertising
content to you. These cookies and other technologies are governed by each vendor’s
specific privacy policy, not this one. We may provide these advertisers with information,
including personal information, about you.
To the extent we choose to use Cookies, Users in the United States may opt out of
many vendor ad networks. For example, you may go to the Digital Advertising Alliance
(“DAA”) Consumer Choice Page for information about opting out of interest-based
advertising and their choices regarding having information used by DAA companies.
You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out
Page for information about opting out of interest-based advertising and your choices
regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or
the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of
interest-based content or ads to you, but it does not mean you will no longer receive any
advertising through our Website or on other websites. You may continue to receive
advertisements, for example, based on the particular website that you are viewing (i.e.,
contextually based ads). Also, if your browsers are configured to reject cookies when
you opt out on the DAA or NAI websites, your opt-out may not be effective. To opt-out
and for additional information, please go to: optout.aboutads.info and
optout.networkadvertising.org.
 LINKS
Our Websites may contain links to websites operated by non-affiliated entities. Any
access to and use of such linked websites is not governed by this Privacy Policy but
instead is governed by the privacy policies of those websites. We are not responsible
for the information practices of such websites.
OPTING OUT OF EMAIL MARKETING
We may send periodic promotional emails to you. You may opt-out of promotional
emails by following the opt-out instructions contained in the e-mail or by writing to us at
privacy@sentricom.com. Please note that it may take up to 30 business days for us to
process opt-out requests. If you opt out of receiving promotional emails, we may still
send you account and transactional information via email.
SECURITY
While we respect your personal privacy, unfortunately, we cannot ensure, guarantee nor
warranty that information will never be disclosed in ways not otherwise described in this
Privacy Policy. By way of example (without limiting the foregoing), third parties may
unlawfully intercept or access files, transmissions, or private communications.
Therefore, although we use industry standard practices to protect information, we do not
promise, and you should not expect, that your personal information or private
communications will always remain private.
 CONTACTING US
If you have any questions about this Privacy Policy, or if you would like to review,
change, or remove your personal information, you can e-mail us
at privacy@sentricom.com. Additionally, you can contact us by writing to:
Sentricom Security, LLC, 3702 Pender Dr., Suite 402, Fairfax, VA 22030 
Important Additional Privacy Information for California Residents
Last updated: Feb. 27, 2026

CALIFORNIA RESIDENTS
We do not currently operate, nor do we have business or marketing operations in
California. Any access to our website from California is purely incidental to our site
being on the World Wide Web.
CONTACT US
If you have questions about the privacy aspects of our services or would like to make a
complaint, please call 703-463-2558 or email privacy@sentricom.com.
NON-U.S. RESIDENTS
We do not currently have business operations nor provide services outside of the
Continental U.S.